Oneplan is sold by Oneplan Brokers (Pty) Ltd and administered by Oneplan Underwriting Managers (Pty) Ltd, authorised nancial services providers 43627 and 43628.
Oneplan is not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited.
(010) 001 0141 www.oneplan.co.za
2nd Floor, South Tower, Nelson Mandela Square, Corner Maude & 5th Street, Sandton City, Johannesburg, 2196
Oneplan™ is administered by Oneplan Underwriting Managers (Pty) Ltd, an authorised nancial services provider FSP43628. Oneplan is
not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company
Limited a licensed insurer and an authorised FSP (17703).
Underwritten By
Page 1 of 5
We thank you for visiting our website and hope that you found it insightful. The purpose of this privacy policy is
to inform you how we deal with the personal information you give to us. Please bear in mind that the terms and
conditions of this privacy policy constitutes a legally binding agreement between you and Oneplan. By accessing,
browsing and/or using this website, you acknowledge that you have read, understood, and agree to be bound by
this policy, as may be amended from time to time. If you do not agree to these terms and conditions you must
promptly exit the website, as further use will automatically bind you to these terms and conditions.
We are committed to protect the personal information of Oneplan customers/visitors and value the information
that you chose to provide us with. We adhere to the principles as outlined in Section 51 of the Electronic
Communications and Transactions Act, 2002 (ECT Act) as well as the provisions contained in the Protection of
Personal Information Act 4 of 2013 (PoPI Act). In line with these principles, Oneplan undertake to:
• Obtain your permission to process your personal information;
• Inform you, upon request, of the specic purpose for which we process your personal information;
• Only use your personal information for the purpose for which it was obtained and not for any other
purpose, unless you give us your express permission to do so or unless we are required to do so by law;
• Only retain your personal information for as long as we are legally required to do so.
Personal information is dened as any information provided by you to us over the internet or any other channel
for instance when obtaining an online quotation, online purchases, acquiring or using a registration in a survey or
when making entries into a forum or social media platform. In terms of PoPI, Personal Information is dened as:
information relating to a natural/juristic person, including, but not limited to—
• information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin,
colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief,
culture, language and birth of the person;
• information relating to the education or the medical, nancial, criminal or employment history of the
person;
• any identifying number, symbol, email address, physical address, telephone number, location information,
online identier or other particular assignment to the person;
• the biometric information of the person;
• the personal opinions, views or preferences of the person;
WHAT IS PERSONAL INFORMATION?
PRIVACY POLICY
EFFECTIVE DATE: 1 APRIL 2023 | VERSION: 4
Oneplan is sold by Oneplan Brokers (Pty) Ltd and administered by Oneplan Underwriting Managers (Pty) Ltd, authorised nancial services providers 43627 and 43628.
Oneplan is not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited.
(010) 001 0141 www.oneplan.co.za
2nd Floor, South Tower, Nelson Mandela Square, Corner Maude & 5th Street, Sandton City, Johannesburg, 2196
Oneplan™ is administered by Oneplan Underwriting Managers (Pty) Ltd, an authorised nancial services provider FSP43628. Oneplan is
not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company
Limited a licensed insurer and an authorised FSP (17703).
Underwritten By
Page 2 of 5
PROCESSING OF YOUR PERSONAL INFORMATION
WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
• correspondence sent by the person that is implicitly or explicitly of a private or condential nature or
further correspondence that would reveal the contents of the original correspondence;
• when subscribing/creating an account online for the purpose of purchasing the products/goods listed on
our website;
• if you want Oneplan to contact you via our contact page or our website;
• when you enter any competition which may be run by Oneplan from time to time.
• payment information;
• the views or opinions of another individual about the person;
• the name of the person if it appears with other personal information relating to the person or if the
disclosure of the name itself would reveal information about the person.
(PLEASE NOTE : that this information, if input on our website, whatsapp, social media pages, or captured by us
will be used for the purpose of processing payments and/or refunds as may be applicable to any of your Oneplan
policies. Where this payment information is input via a third party provider, this information is not collected,
stored or otherwise processed by us).
The processing of personal information includes, inter alia: collecting, storing, using, receiving, erasing, destroying,
backing-up, transmitting, changing, organising and sharing of your personal information.
The type of information we collect shall depend on the purpose for which it is collected and used. We shall only
collect information that we need for that particular purpose and no more than necessary. In some instances, we
shall inform you what information you are required to provide to us and what information is optional.
Primarily, information shall be collected directly from you, however, we may also collect information about you
from other sources, with or without your consent. We may collect information about you from sources which
are publicly available. Website usage information is collected using “cookies” which allows us to collect standard
internet visitor usage information.
Your personal information is collected for the primary purpose of providing you with insurance cover and for all
other activities and processes incidental to and relevant to this purpose, including but not limited to –
• providing you with information about our products, goods and/or services you have requested and
notifying you about important changes or developments relating to these products and/or services;
• to follow up as part of our customer care procedures;
• updating our records about you;
• internal record keeping;
• to improve our products and services;
• crime detection prevention and prosecution;
Oneplan is sold by Oneplan Brokers (Pty) Ltd and administered by Oneplan Underwriting Managers (Pty) Ltd, authorised nancial services providers 43627 and 43628.
Oneplan is not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited.
(010) 001 0141 www.oneplan.co.za
2nd Floor, South Tower, Nelson Mandela Square, Corner Maude & 5th Street, Sandton City, Johannesburg, 2196
Oneplan™ is administered by Oneplan Underwriting Managers (Pty) Ltd, an authorised nancial services provider FSP43628. Oneplan is
not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company
Limited a licensed insurer and an authorised FSP (17703).
Underwritten By
Page 3 of 5
• keeping you informed of promotions
• evaluating the eectiveness of our marketing and for research, training and statistical analysis with the
aim of improving our services;
• to contact you for market research purposes, where you have consented to this.
WHAT IS THE PURPOSE OF COLLECTING YOUR PERSONAL INFORMATION?
As an insurance company, we require your personal information for the following reasons, some of which are
mandatory:
• process policy applications and Oneplan Petstore orders;
• administering your policy;
• underwriting purposes;
• to provide you with access to our goods, products and services, including but not limited to analysis,
intermediary services in relation to your policy;
• monitor and analyse your conduct relating to the policy for fraud, compliance and other risk related
purposes;
• develop new products, goods and services;
• to help us improve our oerings to you;
• to conrm and verify your identity or to verify that you are an authorised user for security purposes;
• for the detection and prevention of fraud, crime, money laundering or other malpractice;
• to conduct market or customer satisfaction research or for statistical analysis;
• for audit and record keeping purposes;
• in connection with legal proceedings;
• to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply
to us, or when it is otherwise allowed by
DISCLOSURE OF YOUR PERSONAL INFORMATION
Your personal information shall be kept condential; however, we shall disclose it to the following third parties as
may be legally required and/ or as arranged via the South African Insurance Association:
• Service providers;
• Agents;
• Insurance association or other insurers;
• Medical and statutory authorities;
• Oneplan authorised personnel;
• Bryte Insurance Company Limited (Insurer)
• Court of Law;
• The Information Regulator.
Oneplan is sold by Oneplan Brokers (Pty) Ltd and administered by Oneplan Underwriting Managers (Pty) Ltd, authorised nancial services providers 43627 and 43628.
Oneplan is not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited.
(010) 001 0141 www.oneplan.co.za
2nd Floor, South Tower, Nelson Mandela Square, Corner Maude & 5th Street, Sandton City, Johannesburg, 2196
Oneplan™ is administered by Oneplan Underwriting Managers (Pty) Ltd, an authorised nancial services provider FSP43628. Oneplan is
not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company
Limited a licensed insurer and an authorised FSP (17703).
Underwritten By
Page 4 of 5
We have agreements and security measures in place to ensure that all third parties to whom your personal
information is disclosed comply with the terms and provisions of the PoPI Act. We ensure that third parties fully
understand the duties and obligations they become encumbered with in retaining the privacy and integrity of
your personal information.
SECURITY MEASURES TO ENSURE PROTECTION OF YOUR PERSONAL INFORMATION
Due to the nature of the internet, information submitted by our website may not be secure, unless submitted by/
through a secure connection. We do however have reasonable security measures in place to protect your Personal
Information. Unfortunately, we cannot assume any guarantee for other providers whose websites you might
reach through links on our website. We would also like to inform you that we cannot control the condentiality,
access or dissemination of any information that is retrieved through the use of “cookies” or information retrieved
through the collecting and storing of IP addresses of visitors to this website.
Our website and Oneplan Mobile App oers a self-service login for policy holders and should you choose to use
this facility we strongly advise you to safeguard your login details in order to prevent unauthorised access to your
personal information.
ACCESS TO YOUR PERSONAL INFORMATION
You may contact our oces to enquire what personal information we hold for you. We shall make the information
available to you upon request and after reasonable satisfaction that you have conrmed your identity to us.
CHANGES TO YOUR PERSONAL INFORMATION
PoPI requires us to store information which is accurate and updated. You may update, correct, amend or delete
your personal information at any time either via the Self-Service portal on our website, via the mobile app or by
sending a request to our Information Ocer at popi@oneplan.co.za
Please note that before any changes to your personal information is made, we will take all reasonable steps to
conrm your identity.
COMPLAINTS
You have the right to address any complaints you may have regarding your personal information to our
complaints department, as per our Complaint Resolution Policy, alternately you may contact the Personal
Information Regulator:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.
P.O Box 31533, Braamfontein, Johannesburg, 2017
Tel: 010 023 5200
Email: POPIAComplaints@inforegulator.org.za
Oneplan is sold by Oneplan Brokers (Pty) Ltd and administered by Oneplan Underwriting Managers (Pty) Ltd, authorised nancial services providers 43627 and 43628.
Oneplan is not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited.
(010) 001 0141 www.oneplan.co.za
2nd Floor, South Tower, Nelson Mandela Square, Corner Maude & 5th Street, Sandton City, Johannesburg, 2196
Oneplan™ is administered by Oneplan Underwriting Managers (Pty) Ltd, an authorised nancial services provider FSP43628. Oneplan is
not a benet option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company
Limited a licensed insurer and an authorised FSP (17703).
Underwritten By
Page 5 of 5
AMENDMENTS TO THIS PRIVACY POLICY
Please note that Oneplan reserve the right to make amendments and/or changes to this privacy policy from
time to time and will take all reasonable steps to inform you of any such amendments or changes. You are also
requested to please check our website periodically to inform yourself of any changes.
CONSENT TO PROCESS PERSONAL INFORMATION
By submitting your details and/or using our website and taking out a policy with us, you accept the terms and
conditions of this policy and consent to the processing of your personal information by Oneplan.
OTHER IMPORTANT POINTS TAKE NOTE OF:
1. All information on the website is intended as general information about our company, products and
services. The information is not to be construed as advice. Always consult a professional nancial
advisor when making nancial decisions regarding any changes to your nancial services products.
2. While all attempts are made to ensure that the information published is true and correct at all times, we
will not be held liable for any incorrect information published, nor will we accept any liability when you opt
to use our website.
3. Should there be any discrepancies, our policy wording will apply and this may be found on our website,
under your policy information on the Oneplan Mobile App, or may be requested at popi@oneplan.co.za.
4. We own the copyright and intellectual rights to the content on our website. Please obtain permission from
us before using any logo’s, graphics, product information etc.
5. Should you reproduce any part of our website in any form without our consent, we are entitled
to take legal action and any legal fees and/or costs will be for your account.
6. Our contact details displayed on this website may not be used for any electronic marketing or database
purposes.
7. Before providing links through to our website, please obtain prior consent from us.
8. While we will attempt to ensure that our website and downloads remain virus free, we cannot control or
promise that you will not be at risk while using our website.
9. We may at any time, without notice and our discretion, amend this privacy policy, suspend or terminate
any functions or products on this website and from time to time perform routine maintenance on the site.
The Privacy Policy, together with the Oneplan Terms of Use which are available at www.oneplan.co.za, sets out the
general rules and policies governing your use of our internet sites.
