Insuring the health of pets, humans, and assets is very serious to us and we therefore need to make sure all our 'T's are crossed and our 'I's are dotted so that you are protected, know what cover you have available to you, and how to access it. Your POLICY WORDING can be downloaded from the Oneplan App, and is available to you at any time. Click on "Policy Wording via Mobile App" in the document summary below.
All legal and compliance documents must be read with your Policy Wording. These policies assist us in providing our clients and partners with a product and service that is well administered and ensure there is no uncertainty in how we conduct our business.
Oneplan Claim Card
Cardholder Terms
and Conditions
Complaints Resolution
Policy
Policy Wording
via Mobile App
Terms of Use
Conflict of
Interest Policy
Medical Aid
vs Insurance
Privacy Policy
Privacy Policy –
Social Platform
(Refer to Terms of Use)
The Promotion of
Access to Information
Manual (PAIA)
PAIA Form 02:
Request for Access
to Record
PAIA Form 03:
Outcome of request and of fees payable
PAIA Form 04:
Internal Appeal
Form
Statutory
Disclosure
Treating
Customers Fairly
Mission Statement
Although we try our best to make insurance simple and easy to understand, we know that the jargon and fancy terms can be confusing.
If you have any questions or concerns regarding the above documentation, please e-mail us at compliance@oneplan.co.za or call us on 010 0010 141
Oneplan uses DebiCheck, to ensure our clients’ debit orders with us are safe, protected and permission controlled
Oneplan™ is administered by Oneplan Underwriting Managers (Pty) Ltd, an authorised financial services provider FSP43628. Oneplan is not a benefit option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited a licensed insurer and an authorised FSP (17703).